Skip to content
Harmonix Digital

Customer Success & Reception

AI reception designed around your customer journey.

Give calls, messages, intake, qualification, booking, and handoff one coordinated front door.

GRACE, a Harmony Agent powered by Harmonix

Harmony Agent

GRACE

Flagship

GRACE

Available

Customer Success & Reception

Archetype
Concierge / Retention Guardian
Voice
Warm · empathetic · 6/10 energy
Promise
People first. Always.
Group
Experience
Reserve GRACEQuestions first? Book a call

Reserving secures your place and starts onboarding. Your Digital Team Member goes live only after configuration, testing and your approval — reserving does not switch an agent on by itself.

GRACE AI Reception

Overview

GRACE is the customer success and reception specialist inside Harmony, designed around a warm, composed and reassuring concierge experience.

GRACE helps capture and route demand while keeping people involved where judgement is required.

Full GRACE + AI pricingGRACE profile

Packages and pricing

Approved scope for every package.

GRACE Essential

$3,500 setup + $1,500/mo

Coordinate core voice, SMS, and web conversations.

Best for: Single-location teams that need consistent reception, qualification, and booking.

  • Phone/Voice AI, SMS, and web AI chat
  • Knowledge base and FAQs
  • Intake, qualification, booking, and reminders
  • Missed-call recovery and follow-up
  • Human escalation, summaries, and CRM notes
  • Basic routing
  • 250 voice minutes/month; monitoring and optimization

A shared knowledge and routing layer keeps routine customer moments from becoming manual handoffs.

Includes 3 setup revisions and up to 3 monthly in-scope optimization cycles.

GRACE Omnichannel

Most Popular

$7,500 setup + $3,500/mo

Extend coordinated reception across supported channels and deeper workflows.

Best for: Teams managing higher message volume, reactivation, reviews, and multi-step follow-up.

  • Everything in Essential
  • Supported social, WhatsApp, and email where scoped
  • Advanced intake and qualification
  • Multi-step follow-up and reactivation
  • No-show recovery and review/reputation flows
  • Deeper CRM sync and advanced routing/reporting
  • 500 voice minutes/month and ongoing optimization

A connected channel strategy gives customers one coherent experience instead of separate inboxes.

GRACE Enterprise

$15,000+ setup + $7,500+/mo

Architect reception for complex, high-volume organizations.

Best for: Multi-location or multi-department operations with custom routing and reporting needs.

  • Everything in Omnichannel
  • Multi-location and multi-department architecture
  • Advanced multilingual support
  • Custom workflows and business logic
  • Advanced APIs and integrations
  • High-volume routing and executive reporting
  • 1,000+ voice minutes/month and priority optimization

Enterprise routing needs a governed architecture, not a collection of disconnected automations.

Custom enterprise scope quoted separately.

Next step

Build the right system in the right order.

Start with a focused conversation about the current state, the constraint and the next useful move.

Request a Strategy Call